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Customer Care

At The Balanced Exchange, we want you to feel comfortable trying new sustainable products without worry. Because of this, we encourage you to request sample sizes of bulk products before filling a larger amount. This helps prevent wasteful returns. However, if you are unsatisfied with any purchase, please contact us at We want you to have a great experience and will strive to find an appropriate resolution. 

Privacy & Safety

We take privacy and security very seriously because what matters to you matters to us. We never share your personal information with anyone else, and ensure that all payments are safe and secure. If you have any questions, feel free to contact us.

Payment Methods

- Credit / Debit Cards
- Cash (markets and pop ups only)

- Venmo @thebalancedexchange

Payment Methods
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