DELIVERY & RETURNS

Delivery Policy

The Balanced Exchange is dedicated to providing safe, convenient access to essential goods, including deliveries to your home or office. Please note that while the Covid-19 protection mandates are in place, we are making every effort to keep our community and ourselves healthy and safe. However, we recommend sanitizing your order once you've received it. 

 

Refillable items are delivered in sanitized mason jars. Orders are filled while wearing gloves and masks that are washed daily. Gloves are also covered in sanitizer throughout the day. The cost of the container is factored into the price of the item. Returned jars will earn a discount code via email worth $1.50 per jar. To learn more about our delivery service, please check out our deliveries page here

Return & Exchange Policy

At The Balanced Exchange, we want you to feel comfortable trying new sustainable products. If you have questions or concerns about an item you've purchased, please reach out to us so that we may address it directly. Depending on the situation, we might be able to offer other useful applications of the product, a product exchange, store credit or other solution to support our journey in reducing waste and placing value back into our materials. 

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