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DELIVERY & RETURNS
Delivery Policy
The Balanced Exchange is dedicated to providing safe, convenient access to essential goods, including deliveries to your home or workplace. Deliveries are done by bike and public transportation whenever possible.
Refillable items are delivered in sanitized mason jars. The cost of the container is included in the price of the item. Returning empty jars is optional. Returned jars will earn a discount code via email worth $1.50 per jar.
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Return & Exchange Policy
At The Balanced Exchange, we want you to feel comfortable trying new sustainable products. If you have questions or concerns about an item you've purchased, please reach out to us so that we may address it directly. Depending on the situation, we might be able to offer other useful applications of the product, a product exchange, store credit or other solution to support our journey in reducing waste and placing value back into our materials.