SHIPPING & RETURNS
The Balanced Exchange is dedicated to providing you multiple options to receive your products, including deliveries to your home or office. Please note that while the Covid-19 shelter-in-place mandates are still in place, this is the ONLY service we will be offering in an effort to keep our community and ourselves healthy and safe. To learn more about our delivery service, please check out our deliveries page here.
Return & Exchange Policy
At The Balanced Exchange, we want you to feel comfortable trying new sustainable products without worry. Because of this, we offer a 100% 30-day return policy on any products in our store! Simply bring back your receipt and we'll give you a full refund? Misplaced your receipt? We'd be happy to provide you with store credit for you to try something that better fits your lifestyle.
If you purchased a bulk item, bring in the product you didn't use up and we'll tare it and refund you whatever amount you chose not to keep. So what's there to lose? Check out some of our fabulous low-waste or zero-waste options and you might find your new favorite sustainable product.