How Refills Work
Refills are packed in your choice of mason jars or compostable containers and
available via local delivery, mail, or pick up in Park Hill, Denver.
Modern Milkman-Style Deliveries
Doorstep deliveries are available to Denver County and the City of Aurora, CO. They are done by bike or public transportation whenever possible. After your order is submitted, we will pack and deliver it straight to your door within two business day and send you a picture via email confirming that it was dropped off.
Container pickup is free and can be arranged via email hello@thebalancedexchange or by adding a note to your next order. We will then text you to confirm timing of the pickup. They can also be dropped off anytime in Park Hill, Denver- just email us for the address. Remember, we can take back our product's tins as well as mason jars.
We request jars be clean and in the same condition they were provided to you with no cracks, broken jars or rust on lids. After being returned to us, jars are sanitized between fills.
The cost of containers is included in the purchase price ($1.50), so there is no deposit to track. Upon returning your empty jars, a discount code will be emailed to you for $1.50 per jar to be used with any products in your next order.
There is no cost difference between jars or compostable containers because disposable should not be the easiest, cheapest, most accessible option. By putting value back into our disposable materials, we are better able to account for their impact by supporting our mission-driven giveback channels including carbon offsets with Colorado Carbon Fund and a local community organization.
In all things, we prioritize progress over perfection. Therefore, in times that a single-use container is the best we can do (often in mail orders), then you can make your purchase knowing the container was supplied by two sustainability-focused businesses (EcoProducts and us). We are breaking our dependency on plastics and choosing compostable options instead of adding to landfill. We have chosen EcoProducts to supply these disposable containers because they are a B Corp certified business with local headquarters in Boulder, CO.
We love feedback! Please let us know how we are doing and how we can improve our offerings. Give us a shout at firstname.lastname@example.org, message us on social media or fill out our anonymous survey.